AVOS TECH is expanding its Premium International Customer Service Team for a leading Spanish health insurance company.
We’re looking for native-level English speakers who are based in Spain and fluent in Spanish to join our remote customer care team.
Main Responsibilities:
-Deliver excellent customer service to international clients needing health insurance for visa/residency purposes
-Handle administrative tasks: data updates, online payments, authorizations, and service requests
-Accurately record information and escalate cases where necessary
-Empathize with customers and support their integration into the Spanish healthcare system
Work Schedule:
-Monday to Friday from 11:00 – 19:00
-Flexibility to cover different shifts occasionally (sick leave, holidays) is required
What We Offer:
-Full-time contract (100% remote)
-Competitive salary + English language bonus
-Path to permanent employment: Initial agency contract with progression to an indefinite contract after training
-Career development opportunities – all managers and coordinators started as agents
-Training provided: onboarding and ongoing support throughout your career
-Fluent English (spoken and written)
-Fluent Spanish (spoken and written)
-Reside in Spain and have the legal right to work
-Ability to work from home
-Basic computer skills
-Availability for 5 days of unpaid online training before starting
-Willing to work on Madrid local public holidays